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Hassle-Free Returns

Experience effortless returns with Pickleball Nation.

Returns

General Return Policy

Try Before You Commit: 30-Day Paddle Satisfaction Guarantee

At Pickleball Nation, you can return paddles within 30 days from the purchase date, except for Gearbox products or paddles bought in used condition. If you’re not completely satisfied, send the item back for a full refund (excluding return shipping costs) or opt for store credit (with return shipping on us). To start the process, simply contact us via phone or email.

Please note that we’re not liable for packages that go missing, are stolen, or are sent to the wrong address.

Please be aware that this return policy does not cover Gearbox paddles, pre-owned paddles, or any paddles that have been customized (e.g., with names, weights, or other alterations), re-gripped, or modified in any way.

How do I get started on a return?

To get started with your return, just reach out to us via phone or email. We’re here to assist you through the process! For apparel, please ensure the items are unworn, unwashed, and in new condition. As for pickleballs, they must be returned in their original packaging and be unused and unmarked.

How can I get a refund?

For a full refund, simply send the item back to us, but do keep in mind that shipping costs will be deducted from the refund amount. If you opt for store credit instead, we will gladly cover the return shipping expenses, making it easier for you to shop again.

What happens if my return is lost or stolen?

While we strive to make your shopping experience as smooth as possible, we cannot take responsibility for any packages that may be lost, stolen, or incorrectly addressed during shipment. Once we receive your return, please allow up to 15 days for it to be inspected and for your refund or store credit to be processed. If you have any questions or need assistance, don’t hesitate to contact us.

What items cannot be returned?

Returns and refunds do not apply to Gearbox paddles, used items, or paddles that have been customized or altered in any manner.

Return Policy For Specific Items

What is the return policy for apparel?

To be eligible for return. All apparel must be unworn, unwashed, and in new condition.

What is the return policy for balls?

To be eligible for return, all pickleballs must be returned in their original packaging and be unused and unmarked.

What is the return policy for clearance merchandise?

Final sale and cannot be returned or refunded.

What is the return policy for used paddles and equipment?

Final sale and cannot be returned or refunded.

What is the return policy for blemished seconds?

Final sale and cannot be returned or refunded.

What is the return policy for defective equipment?

If your paddle becomes defective within 60 days of your purchase, we’ll provide you with a replacement along with a prepaid return label for the defective item. Before returning any equipment, please reach out to us to confirm that it falls within the 60-day return window. For defects reported after 60 days, you will need to contact the manufacturer directly for warranty assistance.

Is There a Restocking Fee?

Restocking fee for Wilson posts

Please be aware that returns for Wilson posts (both standard and heavy-duty) and Wilson nets will incur a 10% restocking fee. To initiate the return process, please give us a call for detailed instructions. We’re here to help!

Restocking fee for portable nets

Please note that a 10% restocking fee applies to returns of stocked portable net systems or any sets that include these portable nets. For return instructions, feel free to contact us.

Restocking fee for Pickleball Machines

Please be aware that returning the Pickleball Tutor machine incurs a 10% restocking fee. For specific return instructions, please reach out to us directly.

Please note that a 5% restocking fee applies to returns of the Lobster Pickleball machine. For detailed return instructions, kindly contact us directly.

Restocking fee for Douglas Premier Net System

A 20% restocking fee will apply for returns of the Douglas Premier Net System. Please reach out to us for specific return instructions.