At Pickleball Nation, your trust is our top priority. We are committed to safeguarding your personal information with the highest standards of security and care, ensuring you can shop with complete confidence.
Personal Information
Pickleball Nation is 100% PCI compliant, and every page on our website uses HTTPS for secure data transmission. We only collect information you voluntarily provide to serve you better—such as your name, shipping and billing addresses, email address, phone number, and payment details—when you place an order, contact us, or use our services. For example, we gather details through order forms to deliver your purchases smoothly. Your sensitive financial information, like payment details, is protected by state-of-the-art Secure Sockets Layer (SSL) encryption technology, which scrambles your data to make it virtually unreadable to anyone but Pickleball Nation. Once received, your information is stored securely in our protected systems, giving you the assurance that your data is safe with us.
Customer Feedback
We love hearing from you! Our website offers spaces to share comments, and we warmly welcome feedback via email at support@pickleballnation.com. Your input helps us enhance your experience, whether it’s through product reviews, addressing concerns, or improving our website’s functionality. We store emails, testimonials, reviews, and questions in our database solely to make your shopping experience better. When you share feedback, you give us permission to review and post it on our site for others to see, but you can choose to include your name and location or stay anonymous—whatever makes you most comfortable.
Use of Personal Information
Your financial information is used only to process payments for the products you order. We use your contact information to deliver your purchases and share updates about Pickleball Nation, like new product launches or exclusive offers. If you’d rather not receive these updates, you can easily opt out (see “How to Remove Your Information” below).Your shipping address ensures your order reaches you, and your billing address (if different) helps us verify payments securely. Rest assured, we never share your name, address, email, or other personal details, except as outlined in the “Disclosures of Your Information” section below. Your privacy is our promise.
Disclosures of Your Information
We value your trust and will not share your personal information with other companies, individuals, or agencies, except in these limited cases:
- Trusted Service Providers: We work with a select few, highly trusted partners to handle essential tasks like payment processing and order delivery. These partners are carefully vetted, access only the minimum information needed, and are bound by strict agreements to protect your data and not use it for any other purpose.
- Legal Compliance and Safety: We may share information if required by law, regulation, legal process, or government request, or to enforce our Terms of Use and protect the rights, property, or safety of Pickleball Nation, our customers, employees, or others.
- Business Transfers: If Pickleball Nation sells or acquires business units, customer information may be transferred as an asset but will remain protected by this privacy policy unless you agree otherwise. If Pickleball Nation or its assets are acquired, your information will be securely transferred with the same protections.
- With Your Consent: If your information might be shared in ways not covered here, we’ll notify you first and give you the choice to opt out.
How to Remove Your Information from Pickleball Nation’s Mailing, Sharing, or Email List
You’re in control. If you’d like to stop receiving communications, end our services, or prevent sharing your name and email with partners, simply choose one of these easy options:
- Email us at support@pickleballnation.com
- Mail: Pickleball Nation, 4897 Mercury St., San Diego, CA 92111
- Call: 888-880-3465
- Click the “opt-out” or “unsubscribe” link in any commercial email we send.
How to Correct Your Information
Made a mistake or need to update your details? We’re here to help. You can correct your information by:
- Emailing support@pickleballnation.com.
- Mailing: Customer Service, Pickleball Nation, 4897 Mercury St., San Diego, CA 92111.
- Calling: 888-880-3465.
Non-Personal Information
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Session Analytics Information: To make our website better, we collect non-identifiable data about your device, like your IP address, browser type, or referring website. This doesn’t reveal personal details and helps us troubleshoot issues, manage the site, and understand how you use it—such as which pages you visit or products you add to your cart. We may share this data with trusted partners like Google or Facebook to suggest products you’ll love. By using our site, you agree to this use, but rest assured, it’s all anonymous.
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Cookies: Cookies are small text files we place on your device (if your browser allows) to make your visits smoother. They help us recognize you as a returning user, remember your cart, and tailor your experience. Some cookies are temporary, vanishing when you close your browser; others stay to personalize future visits. Cookies also show us which parts of our site are most popular, so we can improve your experience. You can disable or delete cookies in your browser settings, but this might limit some features. Our advertisers or ad servers may use web beacons or clear GIFs to track anonymous ad interactions, but these never collect personal information. Your privacy remains secure.
User Age
Our website isn’t designed for children to make purchases. If you’re under 18, please involve a parent or guardian when using our site. If a child under 13 sends us personal information, we’ll only use it to respond and explain that we need parental consent, keeping their data safe.
External Links
This Privacy Policy covers only the Pickleball Nation website. Links to third-party sites, like our paddle manufacturer partners, have their own policies, so we encourage you to review them. We’re committed to protecting your information, but we can’t control third-party practices.
Changes and Notification
If we ever update this Privacy Policy, we’ll make it easy for you to stay informed. We’ll email subscribers and post a clear notice on our homepage. If you disagree with any changes, you’re free to stop using our services. This Privacy Policy was last updated on June 12, 2025.
Contact Us
Have questions or concerns? We’re here for you! Reach out at support@pickleballnation.com, through Live Chat, or call 888-880-3465. We’ll respond within 24 hours to ensure you feel supported and confident in your Pickleball Nation experience.
Your peace of mind is our commitment, and we’re honored to have your trust as you shop with us!
