Refund policy

At Pickleball Nation, we’re thrilled to offer our customers an exciting opportunity to try out paddles risk-free for 30 days through our Paddle Test Drive program. We believe in complete customer satisfaction, which is why our return policy ensures that if you’re not completely happy with your paddle or any other merchandise, you can return it within 30 days of purchase. Please note that this policy does not apply to Gearbox products or used paddles.

For a full refund, simply send the item back to us, but do keep in mind that shipping costs will be deducted from the refund amount. If you opt for store credit instead, we will gladly cover the return shipping expenses, making it easier for you to shop again.

To get started with your return, just reach out to us via phone or email. We’re here to assist you through the process! For apparel, please ensure the items are unworn, unwashed, and in new condition. As for pickleballs, they must be returned in their original packaging and be unused and unmarked.

While we strive to make your shopping experience as smooth as possible, we cannot take responsibility for any packages that may be lost, stolen, or incorrectly addressed during shipment. Once we receive your return, please allow up to 15 days for it to be inspected and for your refund or store credit to be processed. If you have any questions or need assistance, don’t hesitate to contact us.

Please remember that our guarantee does not extend to Gearbox paddles, used items, or paddles that have been customized or altered in any manner.

 

RETURN POLICY FOR SPECIFIC ITEMS

Apparel: To be eligible for return. All apparel must be unworn, unwashed, and in new condition.

Pickleballs: To be eligible for return, all pickleballs must be returned in their original packaging and be unused and unmarked.

Clearance Merchandise: Final sale and cannot be returned or refunded.

Used Paddles & Equipment: Final sale and cannot be returned or refunded.

Blemished Seconds: Final sale and cannot be returned or refunded.

RESTOCKING FEE

·         Portable Nets: Please note that a 10% restocking fee applies to returns of stocked portable net systems or any sets that include these portable nets. For return instructions, feel free to contact us.

DEFECTIVE EQUIPMENT

If your paddle becomes defective within 60 days of your purchase, we’ll provide you with a replacement along with a prepaid return label for the defective item. Before returning any equipment, please reach out to us to confirm that it falls within the 60-day return window. For defects reported after 60 days, you will need to contact the manufacturer directly for warranty assistance.